Printed books

Please contact Brendon’s Piano Studio as soon as possible if your printed book arrives damaged, defective or different from the item ordered. Where appropriate, a replacement or refund will be provided in accordance with Australian Consumer Law.

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Returns are not normally accepted for change of mind. However, please contact me if you have any concerns about your order, and I will do my best to assist.

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Digital PDF downloads

Because digital PDF products are supplied immediately and cannot be physically returned, refunds are not normally available for change of mind after purchase or download.

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If you receive the wrong file, cannot access your download, or believe the file is faulty or materially different from its description, please contact me so the issue can be corrected. Where required, a replacement or refund will be provided in accordance with Australian Consumer Law.

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Delivery problems

Please contact me if a printed book does not arrive within a reasonable period or arrives damaged. Include your name, order details and, where relevant, photographs of any damage.

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Contact

To request assistance, please use the contact details or contact form provided on this website.

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This policy does not exclude or limit any rights available under the Australian Consumer Law.